Heat Pump Pass
We're excited to offer you the opportunity to gain access to our comprehensive installer and stakeholder training program on the fundamental concepts of heating and cooling with heat pumps. Through our on-demand video sessions, you'll learn everything you need to know to become proficient in the use and installation of these highly effective heating and cooling systems. Receive 3 CPD points in TAS for completing the Heat Pump Pass!
To get started, simply request access to our training program below. You'll receive access to our on-demand video sessions, allowing you to learn at your own pace and on your own schedule. Request access today!
What is the Heat Pump Pass?
The Heat Pump Pass includes approximately 4.5 hours of on-demand video training delivered in 25 segments, each lasting a few minutes. Below is the complete list of subjects covered in this training program.
Who should take this course
This is a basic course for those who need a technical understanding of how heat pumps work and some key considerations for installation. It is ideal for:
- Heating engineers who wish to transition from gas boiler installations to heat pumps
- Trainee heating engineers
- Existing heat pump engineers wishing to deepen their knowledge of different heat pump technologies and/or STIEBEL ELTRON products
How to request training
To request training, please provide your location, company name, email address, and mobile number. One of our trainers will respond to you shortly.
Course content
- How does a heat pump work?
- COP, SCOP & SPF
- Different heat pump types
- Monovalent, Monoenergetic, Bivalent Parallel and Alternative
- On-Off Vs. Inverter
- Different types of heating circuits
- System pressure and water quality
- Pipe sizing
- With or without a buffer?
- Different models of air source heat pumps
- How to size an air source heat pump
- Horizontal vs. vertical ground source collectors
- Water to water heat pumps
- System design
- Domestic hot water
- Domestic hot water cylinders for heat pump systems
- Cooling with a heat pump
- WPM heat pump manager
- Wiring a heat pump
- Heat pump cascades
- A checklist before turning on a heat pump
- Error codes
- Considerations for heat pumps only doing DHW
From 1 September 2025, Solar Victoria’s Notice to Market introduces a new mandatory training requirement for hot water installers new to the Solar Homes program. To help you meet this requirement, STIEBEL ELTRON offers hands-on, face-to-face training covering the design, installation, and commissioning of our high-performance SHP-O hot water heat pump.
Who should attend
- Licensed plumbers and hot water installers joining the Solar Homes program
- Installers expanding their skills in energy-efficient hot water solutions
- Businesses wanting to stay compliant with evolving industry standards
What you’ll learn
- SHP-O heat pump features – efficiency, design, and award-winning innovation
- Correct system design and sizing for a range of applications
- Best-practice installation methods for maximum performance
- Commissioning and troubleshooting techniques
- How to provide evidence of training to meet Solar Victoria’s requirements
Training format
- In-person, practical learning in the STIEBEL ELTRON Melbourne showroom
- Live demonstration units for real-world installation experience
- Certificate of completion for compliance and professional records
Upcoming dates
- No upcoming dates, register interest below
Why train with STIEBEL ELTRON
- Over 100 years of engineering innovation and 50 years of heat pump expertise
- Training delivered by specialist technical trainers
- Recognised by Solar Victoria as a hot water heat pump training provider
- Practical, installer-focused content
Location:
STIEBEL ELTRON Showroom
294 Salmon Street, Port Melbourne VIC 3207
Duration:
7:00am - 10:30am